Supplier price is half the story. The Profiler measures the internal effort behind every procurement workflow — and prices the activities that aren’t worth what they cost.
Procurement often focuses on supplier price without fully understanding the internal cost required to support buying activity. High-touch workflows, repeated supplier interactions, excessive approvals, fragmented intake, and manual coordination create hidden operating cost that quietly offsets negotiated gains.
A diagnostic that prices procurement work category by category. Built from workflow logs, ticketing data, and labor rates in four steps.
Workflow logs, tickets, approvals, and AP exceptions reconstruct how procurement work actually happens — not how the SOP says it should.
Effort, cycle time, and fully-loaded labor rates convert into cost-to-serve by category, supplier, request type, and business unit.
Disproportionate effort, rework cost, and misaligned service tiers get flagged against operating-model benchmarks.
Self-service, automation, tiered support, intake redesign, and approval simplification prioritized by recoverable effort.
“It’s not just what you pay suppliers. It’s what it costs you to pay them.”
The Procurement Cost-to-Serve Diagnostic: a heatmap by category, supplier, and request type; an activity cost model; a low-value-work index; an exception cost report; and a service-model redesign with a prioritized cost-reduction backlog.
We’ll run your workflow logs, ticketing data, and AP exceptions through the Profiler and walk you through the cost-to-serve heatmap in a working session.